Returns & Exchanges

At Tortoise General Store, we take pride in the quality of our curated home goods. If you are not completely satisfied with your purchase, we accept returns on unused items in their original packaging within 14 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for the return to receive a Return Authorization.

2

Secure Packaging

Carefully pack the items in their original boxes with all protective materials to ensure they arrive back at our gallery in perfect condition.

3

Ship the Item

Affix the provided shipping label or use a trackable carrier of your choice to send the package back to our Los Angeles warehouse.

4

Quality Inspection & Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method, minus any applicable shipping fees, within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing